Warranty and Shipping

 5-Year Limited Warranty on Wainscot Panel Systems

NEC Wainscot Panel System products are warranted to be free of material defects that might unreasonably affect their performance under normal conditions, when installed, finished and maintained in accordance with the manufacturer's suggested applications for a period of 5 years from purchase.

This warranty covers NEC Wainscot Panel System products purchased for intended use only, and is not applicable to other uses of the products.

This warranty does not cover the following product problems, damage or failures: relating to factory or field applied finishes; moisture or corrosive environmental conditions; in the absence of reasonable and regular maintenance appropriate for the conditions in which the product is located; due to abuse or misuse; or caused by acts of God. This warranty does not cover consequential damages, including, without limitation, the cost of repairing or replacing property damaged as a result of product failure. New England Classic products are made with premium woods and wood veneers and will have natural variations in grain, color, and texture which are the essence of the woods' beauty and romantic appeal. These normal variations are not defects and will not be considered defects under this limited warranty.

NEC will repair or furnish replacement components found to be defective, or may at its sole option, refund the original purchase price of the defective product. The original proof of purchase sales receipt must establish that the product was NEC product.

Labor to remove, install, or transport a component or product, is not included under this warranty.  Shipping and transport costs associated with the replacement product are not covered by this warranty.

The product must be returned to NEC after authorization by NEC and is shipped at shipper's risk and insurance during transit.

This warranty is not transferable and is limited to the original purchaser.

The purchaser must notify NEC of all warranty claims promptly upon discovery of any defects or failures of the product and prior to the expiration of the applicable warranty period.

See our Terms and Conditions for Shipping Large/Heavy Items

Shipping Lead Time Information

- Most orders for primed or unfinished wainscoting will ship in 10 days or less
- Most orders for painted or stained wainscot product will ship in 20 days or less
- Lead times for other products are usually listed on the product pages * 
- Minimum order for free shipping is $75
- Lead times may be extended during our busiest season (November, December & early January)

We can ship our wainscot wood paneling systems to virtually any address in the continental United States and our prices include delivery (unless you live on an island or other area where there are normally extra and unusual delivery charges.  If you live in such an area and want a quote, please contact us for details.) 

We ship most of our product from our facility in Florence, Alabama, so most shipments to the east coast or Midwest will arrive two to three days after it is shipped.  Shipments to New England, the Mountain States or West Coast will normally arrive in 4 to 6 days after shipment. 

*Note that during our busiest season for wood mantels, wood mantel shelves (November and December) that our lead times may become extended by several additional days.

International Customers (including Canada)

Thank you for your interest in our products!  Please contact us for pricing, shipping, taxes, duties and fees information for forwarding our product outside the continental United States of America.  Your inquiry should include:

- The product, color and quantity of the product in which you have an interest
- Your complete ship-to address and contact name and phone number
- We need to know if the ship-to address is in a commercial or residential area
- For larger items, tell us if you need a lift gate at delivery, or if you have a loading dock or fork lift

We will do our best to get an estimate of the cost and time to you within 48 hours, and appreciate your inquiry!

Ordering the Incorrect Product and Wanting to Return it.

If you mistakenly ordered the wrong product and need to return it you must pay the freight charges and a 35% restocking fee to send it back the MantelCraft at 4145 Parkway Drive Florence AL 35630. Also the product must be sent back in the original package. Once the product has been returned and inspected then you will be issued a credit less freight and restocking fee.